位置还不错 看着很有风格特点 location is fantastic very typical italian style

服务员态度太差，就因为她要求我给她关前台的大门（其实不是我开的），我没答应，结果就态度特别特别不好，- 还用意大利语跟别的服务员说我。其实关不关门是无关紧要的，关键是她非说是我不懂规矩，不关门！！！ 我想作为服务人员，基本的态度应该是有的，不应该主动和客人发生冲突。 再者，这个酒店特别不好找按照他官网的地址，结果是另一个地址！ 最严重的是，水龙头超级超级差，根本没有温水或者凉水，全是特别烫的水还小！ the attitude of assistant in reception is so bad. she asked me to close the door for her, but the door I did not open. I refused, her attitude is so rude!! she even speak with other assistant in Italian. I think they as a service people should not offense the customer firstly just because the customer refused one of her request. I have no any obligation to fulfill any thing she ask. The shower is also bad, cos they only have very hot and small water.

离主要景点不算远，早餐丰盛，网络需要另外收费

没有。一个字：差！ no, everything is poor!

前台服务态度非常恶劣。我本该交200欧房费，但他们却一次性扣掉我400欧，我问他们是怎么回事，他们说- 另外的200欧是扣掉的预订费，会在隔天退换在我的信用卡，可是几天过去了到现在200欧都没有归还给我，- 打电话他们就敷衍，发邮件他们就不回复。我不知道该怎么要回我的钱，希望booking帮我讨回公道。 the service is very poor. The costs of room should be 200euro, but they charged me 400euro when I checked out on 15th of July. They said the preautorizzaione of 200 will be back to my bank account the following day morning. but I do not receive the money until now. I called them, but they did not give me a clear answer and told me every hotel did this. But the fact is that only this hotel did this. And then I emailed them, but they did not reply to me. I do not know what to do now because I am a student and I need the money to travel in the left days.